Info

Just a little bit of info that lets you know how it all works for you!  

CONTACT: Email anytime at info@catherineaitken.com if you have any questions about the designs or call on +44(0)7799885417.  Join our mailing list to receive our newsletter by submitting your email address at the bottom of the page.  Please check your Spam/Junk box if you're expecting an email from us, sadly our emails sometimes land up in there - or better still pop the address into your address book.

STUDIO VISITS:  I welcome visits to my small and bijou studio, by appointment. If you'd like to come and discuss a bespoke bag, then please call 07799885417 or email info@catherineaitken.com to set that time and date.  There's always accessories from my collections at the Coburg Studios Gallery Shop and that's open every Saturday and Sunday from 11am until 4pm.    

PAYMENT - Payment for products is made via credit/debit card with our secure server and Paypal is an option too at the checkout. We do not store credit card details nor do we share customer details with any 3rd parties.   We also comply with all GDPR Data Protection guidelines and you can read our Privacy Policy here.  

DISPATCH - Orders are usually dispatched within 3 working days.  If for any reason it's going to take a little bit longer to get your order to you, I'll immediately let you know. Products marked 'Made to Order' usually take between 7 - 14 days - but this information will be on the product page so you will know before you make your selection.  

DELIVERY - UK delivery is free and larger orders are sent by Special Delivery, smaller ones by First Class recorded delivery. For this reason, you may want to give a secure address where someone is available to sign for your package. International orders are sent by a fast and reliable tracking system.  

CLEANING: Harris Tweed is a naturally oily cloth that repels moisture and helps keep stains at bay, that's why it's used for tramping across the Scottish Highlands but if you do get a stain, take some warm soapy water and a sponge or a small brush and clean the area with this, then leave to dry naturally.  

RETURNS: Your bag is not your bag? We have a no quibble returns policy. We only ask that you return the goods unused within fourteen days and enclose your order details with the package.   (Of course Christmas is different and you can get in touch about returns from 5th January if you need to, and if it's returned in perfect condition in packaging then of course we can exchange or return.)  Returns can be sent to Catherine Aitken Ltd at Coburg House Studios, 15 Coburg Street Edinburgh EH6 6ET.

BESPOKE  - if you like the styles but don't see the colour you like, why not drop us an email, we may be able to get it for you - we may even have the cloth in stock.  It might cost a little bit more but it's worth it to get exactly what you want. Think a strap might be too long or too short for you - then drop us an email and we can sort it out.  We love to make our customers happy so do get in touch with any queries you may have.  Check out the Bespoke Page for more details. 

STOCKISTS - I now concentrate on my little online boutique, direct selling at events and private commissions for bespoke bags.  Occasionally I still supply places like the V&A Dundee or the British Museum and sometimes I create collections especially for exhibitions, but mostly you'll just find my designs here online or at a show.  I enjoy being a micro business in a huge world of possibilities that can offer something handcrafted, beautifully made and entirely unique.  Join the mailing list to keep up to date with news and special offers.  

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